1. Before the plan is generated

If payment has been completed but the personalized report has not yet been generated or delivered, you may request a full refund. Do not retry payment if a completed transaction has not produced a result; use the receipt details when contacting support.

2. After the plan is generated

If the report is missing, cannot be accessed after payment, or has a material technical error, request help or a refund. Other requests are considered under Paddle's Refund Policy and applicable consumer law. Delivery or use of the digital plan does not remove a right that the law or Paddle policy gives you.

3. How to request a refund

For a Paddle purchase, follow the support link in your receipt or visit Paddle buyer support and select “Request refund.” Include your transaction or receipt details. Paddle handles eligibility review and sends approved refunds back to the original payment method where possible.

4. Mandatory rights

Nothing here limits non-waivable consumer rights. Paddle's current policy describes additional location-specific withdrawal or cancellation rights, including rights for South Korean buyers. Where that policy or applicable law is more favorable than the service-level approach above, the more favorable right applies. Please consult Paddle's current policy for the terms that apply to your purchase.